Frequently Asked Questions
Everything you need to know about shopping with Lovisa.
What is your return policy for jewelry?
For hygiene reasons, we do not offer changes of mind returns on earrings or body jewelry. Other items can be returned within 30 days of purchase provided they are in original condition with proof of purchase.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. Please note that processing times may increase during peak sale periods.
Are your products hypoallergenic?
We offer a specific range of Sensitive Skin jewelry made from surgical steel and titanium which are designed to be hypoallergenic and gentle on skin.
How should I care for my Lovisa jewelry?
To maintain the quality of your pieces, avoid contact with water, perfume, and lotions. Store your jewelry in a dry place and wipe with a soft cloth after use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Buy Now Pay Later options such as Afterpay and Klarna.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.